ECOVACS Warranty Issue: Power Adapter Not Covered

I want to share my real experience with ECOVACS regarding a critical issue: the power adapter is NOT covered under warranty despite being an essential part of the product.

Timeline of Events

Jan 26, 2025: Purchased DEEBOT Y1 Pro.

Mar 8, 2025: The device stopped charging.

Mar 18, 2025: ECOVACS support claimed the power adapter is NOT covered under warranty.

Mar 18, 2025: I checked the ECOVACS warranty webpage, and there was no mention that the power adapter was excluded from the warranty. (ECOVACS HK Warranty Page)

Mar 19, 2025: After further inquiries, the charge was "waived" but without confirmation if it was actually under warranty.

Mar 20, 2025: ECOVACS redirected my concern to their "website department" without addressing my questions directly.

Key Issues

ECOVACS does not cover the power adapter under warranty, even though it is a necessary component for the DEEBOT to function. This was not clearly stated in their warranty policy. Instead of addressing my concerns, they redirected me to their website department. If I had not pursued the matter, I would have been unfairly charged for a replacement adapter.

Attachments & Official Statements

The following files contain the warranty policy as captured on March 18, 2025, showing no exclusion for the power adapter:

Warranty Statement (Global) - Captured on 18 Mar 2025 Warranty Statement (HK) - Captured on 18 Mar 2025

Before You Buy ECOVACS, Consider This

Before purchasing any ECOVACS product, verify whether essential components, such as the power adapter, are covered under warranty. My experience highlights a lack of transparency in ECOVACS' warranty policy, and if I had not questioned them, I would have been wrongly charged.